Problem: after the SLA times calculation, result is a non-working day (Saturday or Sunday). Even though Service Profile clearly states that SLA should be calculated only for Monday-Friday.
Archiwum tagów: SLA
SLA calculation result is a non-working day
Wysłane przez Mateusz Adamus
dnia 17-12-2010
Możliwość komentowania SLA calculation result is a non-working day została wyłączona